Refund Policy

ultrawin is committed to fair, transparent, and timely handling of refund requests for purchases made through our platform and services. This Refund Policy explains when refunds are eligible, how to request one, expected timelines, and important exceptions. This policy follows industry best practices and a standard refund framework used by comparable platforms world777hub.com.

Payment and purchase terms

Secure payments: All transactions on ultrawin are processed via our trusted payment partners using secure methods.
Finality on use: Fees are generally non-refundable once premium features are accessed, bets are placed, or promotional credits are redeemed.
Charges and taxes: Any applicable taxes, gateway fees, or third-party service charges are non-refundable unless otherwise required by law.

Refund eligibility

You may request a refund in the following limited circumstances:

Duplicate charge: A payment processed more than once due to a system or gateway error.
Technical access failure: A purchase that could not be used because of a verified technical failure preventing access to paid features for at least 24 hours after purchase.
Billing errors: A subscription renewal charged despite a valid cancellation completed before the renewal time.

For each eligible case we require verifiable supporting information such as transaction IDs, timestamps, and screenshots.

Ineligible scenarios

Refunds will not be issued for:

Gambling losses including bets or losses incurred while using the service.
Unused wallet balance or promotional credits that remain unused in the account.
Change of mind or buyer’s remorse after activation or access to purchased content.
Partial use of purchased packages, bundles, or promotions where any portion has already been consumed.

How to request a refund

Sign in to your ultrawin account.
Go to Support > Refund Request or open the Help widget and select “Refund.”
Select the transaction, provide the order ID, date, reason, and attach supporting evidence (payment receipts, screenshots).
Submit the request. If you prefer email, include the same details and send to our billing team with the subject line “Refund Request — Order ID [your order id]”. The phrase ultra win app download may be used in your description if the purchase relates to mobile app purchases or activation.

You will receive an acknowledgement within 48 hours after submission.

Processing timeline and chargebacks

Review period: We review refund requests within 5 business days.
Payouts: Approved refunds are returned to the original payment method within 7–10 business days; bank or card processors may take additional time.
Extended checks: Complex or high-value refund requests may require additional verification and can extend processing by up to 5 business days.
Chargebacks: Initiating a chargeback with your bank before completing our refund process may result in temporary account suspension and additional review. Contact billing prior to filing a dispute to allow us to resolve the issue directly.

Policy updates and contact

Changes: ultrawin may update this Refund Policy from time to time. The revised policy will take effect on publication; continued use of our services after changes indicates acceptance.
Contact: For refund questions or help, contact our support team via the Support center on ultrawinid.com or email billing@ultrawinid.com with your order details and a clear description of the problem.

Thank you for choosing ultrawin. We value your trust and aim to resolve all refund concerns professionally and promptly.